{"id":12019,"date":"2024-06-24T09:36:40","date_gmt":"2024-06-24T07:36:40","guid":{"rendered":"https:\/\/docs.centralpay.com\/documentation\/developpeurs\/object-status\/disputes-status\/"},"modified":"2025-12-08T16:08:28","modified_gmt":"2025-12-08T15:08:28","slug":"disputes-status","status":"publish","type":"docs","link":"https:\/\/docs.centralpay.com\/en\/documentation\/developpeurs\/object-status\/disputes-status\/","title":{"rendered":"DISPUTES status"},"content":{"rendered":"\n

Status “Disputes”<\/h3>\n\n\n\n
Statut<\/th>Description<\/th><\/tr><\/thead>
FRAUD_NOTICED<\/strong><\/td>A preventive fraud alert sent by the issuer via the card scheme (e.g., Visa TC40). It is not a formal dispute nor a refund. Use it to anticipate controls and block similar attempts.<\/td><\/tr>
RETRIEVAL_NOTICED<\/strong><\/td>A request for information is sent to you in order to obtain information on the nature of the operation carried out. At this point, it is not a proven dispute. Depending on your response to this request, your client can turn it into a dispute.<\/td><\/tr>
RETRIEVAL_CLOSE<\/strong><\/td>Notification that the request for information is closed. The information provided has prevented the dispute.<\/td><\/tr>
CHARGEBACK_NOTICED<\/strong><\/td>A transaction dispute is sent by your customer. The amount of this transaction will be charged to refund your customer. Non-refundable fees also apply for each dispute received.
Note : a Chargeback (dispute) is not necessarily preceded by a Retrieval (request for information).<\/td><\/tr>
CHARGEBACK_WON<\/strong><\/td>You were successful, the dispute was rejected. The amount of the transaction is refunded to you.<\/td><\/tr>
CHARGEBACK_LOST<\/strong><\/td>Your evidences are deemed insufficient, the challenge is upheld.<\/td><\/tr>
TRANSACTION_REFUNDED<\/strong><\/td>The amount of the disputed transaction was refunded to you following a CHARGEBACK_WON.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

Status “Disputes” Statut Description FRAUD_NOTICED A preventive fraud alert sent by the issuer via the card scheme (e.g., Visa TC40). It is not a formal dispute nor a refund. Use it to anticipate controls and block similar attempts. RETRIEVAL_NOTICED A request for information is sent to you in order to obtain information on the nature […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":12001,"menu_order":37,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-12019","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"\nDISPUTES status - CentralPay Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.centralpay.com\/en\/documentation\/developpeurs\/object-status\/disputes-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DISPUTES status - CentralPay Documentation\" \/>\n<meta property=\"og:description\" content=\"Status “Disputes” Statut Description FRAUD_NOTICED A preventive fraud alert sent by the issuer via the card scheme (e.g., Visa TC40). 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