{"id":12201,"date":"2024-06-26T18:37:27","date_gmt":"2024-06-26T16:37:27","guid":{"rendered":"https:\/\/docs.centralpay.com\/documentation\/informations-generales\/contacter-centralpay\/"},"modified":"2026-01-28T14:47:29","modified_gmt":"2026-01-28T13:47:29","slug":"contacter-centralpay","status":"publish","type":"docs","link":"https:\/\/docs.centralpay.com\/en\/documentation\/informations-generales\/contacter-centralpay\/","title":{"rendered":"Contacter CentralPay >"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">CentralPay s\u2019emploie \u00e0 une croissance saine, permettant \u00e0 nos utilisateurs d\u2019\u00eatre quotidiennement accompagn\u00e9s par des \u00e9quipes stables et expertes dans leur domaine (conformit\u00e9, mon\u00e9tique, s\u00e9curit\u00e9\u2026).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ainsi, nos services client et support sont joignables du lundi au vendredi depuis l&#8217;espace &#8220;Aide &amp; Support&#8221; de votre Portail Marchand, par email ou par visioconf\u00e9rence sur rendez-vous.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Avant d&#8217;adresser une demande technique<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Quelques points que vous pouvez v\u00e9rifier pr\u00e9alablement :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Authentification :<\/strong>&nbsp;\u00cates-vous <a href=\"https:\/\/docs.centralpay.com\/documentation\/informations-generales\/la-plateforme\/utiliser-nos-apis\/\">correctement authentifi\u00e9<\/a> ?<\/li>\n\n\n\n<li><strong>Environnement :<\/strong>&nbsp;\u00cates-vous sur le bon environnement du Portail Marchand et de l\u2019API (RCT ou PROD) ?<\/li>\n\n\n\n<li><strong>Autorisation :<\/strong>&nbsp;Avez-vous les autorisations n\u00e9cessaires pour r\u00e9aliser cette op\u00e9ration ? L&#8217;erreur HTTP 403 signale une erreur d&#8217;autorisation.<\/li>\n\n\n\n<li><strong>Erreur HTTP :<\/strong>&nbsp;<a href=\"https:\/\/docs.centralpay.com\/documentation\/developpeurs\/resources-by-type\/codes\/http-codes\/\">Consultez la signification des codes d&#8217;erreurs HTTP CentralPay<\/a>. Si vous recevez un code erreur HTTP 500, veuillez contacter imm\u00e9diatement le support technique.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Informations \u00e0 communiquer pour toutes demandes techniques<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les <strong>dates<\/strong>&nbsp;et&nbsp;<strong>heures<\/strong>&nbsp;pr\u00e9cises des \u00e9v\u00e8nements concern\u00e9s<\/li>\n\n\n\n<li>Le <strong>lien<\/strong>&nbsp;(URL) de la page concern\u00e9e<\/li>\n\n\n\n<li>Une ou des <strong>capture(s) d\u2019\u00e9cran<\/strong>, id\u00e9alement une vid\u00e9o (<a href=\"https:\/\/www.getcloudapp.com\/chrome-welcome\" target=\"_blank\" rel=\"noreferrer noopener\">Cloudapp<\/a>&nbsp;permet de faire une vid\u00e9o d\u2019une page du navigateur Google Chrome)<\/li>\n\n\n\n<li>Un&nbsp;<strong>UUID<\/strong>&nbsp;(ou id) de l&#8217;op\u00e9ration concern\u00e9e&nbsp;<strong>et son type<\/strong> (transaction carte, remboursements, demande de paiement\u2026)<\/li>\n\n\n\n<li>L&#8217;<strong>environnement<\/strong> sur lequel vous travaillez (recette RCT ou production PROD)<\/li>\n\n\n\n<li>Une <strong>description pr\u00e9cise<\/strong> du probl\u00e8me rencontr\u00e9 ou de votre interrogation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ces informations nous permettrons de vous accompagner et d&#8217;analyser votre situation plus efficacement.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Vos demandes seront trait\u00e9es de fa\u00e7on prioritaire si elles sont envoy\u00e9es depuis l&#8217;espace &#8220;Aide et Support&#8221; du Portail Marchand :<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-small-font-size has-custom-font-size wp-element-button\"><code>Recette<\/code> Portail Marchand &#8211; Aide et support<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-small-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/backoffice.centralpay.net\/admin\/support\/\"><code>Production<\/code> Portail Marchand de PROD &#8211; Aide et support<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>CentralPay s\u2019emploie \u00e0 une croissance saine, permettant \u00e0 nos utilisateurs d\u2019\u00eatre quotidiennement accompagn\u00e9s par des \u00e9quipes stables et expertes dans leur domaine (conformit\u00e9, mon\u00e9tique, s\u00e9curit\u00e9\u2026). Ainsi, nos services client et support sont joignables du lundi au vendredi depuis l&#8217;espace &#8220;Aide &amp; Support&#8221; de votre Portail Marchand, par email ou par visioconf\u00e9rence sur rendez-vous. 1. Avant [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":12281,"parent":9519,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-12201","docs","type-docs","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contacter CentralPay &gt; - CentralPay Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.centralpay.com\/en\/documentation\/informations-generales\/contacter-centralpay\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contacter CentralPay &gt; - CentralPay Documentation\" \/>\n<meta property=\"og:description\" content=\"CentralPay s\u2019emploie \u00e0 une croissance saine, permettant \u00e0 nos utilisateurs d\u2019\u00eatre quotidiennement accompagn\u00e9s par des \u00e9quipes stables et expertes dans leur domaine (conformit\u00e9, mon\u00e9tique, s\u00e9curit\u00e9\u2026). 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