{"id":12206,"date":"2024-06-26T18:40:04","date_gmt":"2024-06-26T16:40:04","guid":{"rendered":"https:\/\/docs.centralpay.com\/documentation\/informations-generales\/accompagnement\/tarifs\/forfaits-daccompagnement\/"},"modified":"2026-01-28T14:47:29","modified_gmt":"2026-01-28T13:47:29","slug":"forfaits-daccompagnement","status":"publish","type":"docs","link":"https:\/\/docs.centralpay.com\/en\/documentation\/informations-generales\/tarifs\/forfaits-daccompagnement\/","title":{"rendered":"Forfaits d'accompagnement"},"content":{"rendered":"\n

Les forfaits d\u2019accompagnement permettent une mise en service rapide, guid\u00e9e par nos \u00e9quipes support int\u00e9gration (SI) et service client (SC). Les heures d\u2019accompagnement vous permettent de d\u00e9l\u00e9guer certains param\u00e9trages de votre compte et de solliciter des \u00e9changes visio : avec le SI pour les sujets techniques, avec le SC pour ceux d\u2019ordre administratif \/ fonctionnels.<\/p>\n\n\n\n

1. Accompagnement \u00e0 l’int\u00e9gration Smart Collection<\/h2>\n\n\n\n
Accompagnement \u00e0 l\u2019int\u00e9gration, au choix<\/strong><\/th>Frais<\/strong> (HT)<\/th><\/tr><\/thead>
En autonomie<\/strong>
2 heures d\u2019accompagnement \u00e9quipe Service Client<\/td>		Inclus<\/strong>
(offres Starter, Medium et Major Company)<\/td><\/tr>
Accompagnement standard<\/strong>
Analyse technique du projet par \u00e9quipe Service Int\u00e9gration
2 heures d\u2019accompagnement \u00e9quipe Service Int\u00e9gration
2 heures d\u2019accompagnement \u00e9quipe Service Client<\/td>		490 \u20ac<\/strong><\/td><\/tr>
Accompagnement avanc\u00e9<\/strong>
Analyse technique et suivi par Responsable Service Int\u00e9gration d\u00e9di\u00e9
3 heures d\u2019accompagnement par Responsable Service Int\u00e9gration d\u00e9di\u00e9
3 heures d\u2019accompagnement par Responsable Service Client d\u00e9di\u00e9<\/td>		1 990 \u20ac<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

2. Accompagnement \u00e0 l’int\u00e9gration Smart Collection et Easy Wallet<\/h2>\n\n\n\n
Accompagnement \u00e0 l\u2019int\u00e9gration, au choix<\/strong><\/th>Frais<\/strong> (HT)<\/th><\/tr><\/thead>
En autonomie<\/strong>
3 heures d\u2019accompagnement \u00e9quipe Service Client<\/td>		Inclus<\/strong>
(offres Medium et Major Partner)<\/td><\/tr>
Accompagnement standard<\/strong>
Analyse technique du projet par \u00e9quipe Service Int\u00e9gration
5 heures d\u2019accompagnement \u00e9quipe Service Int\u00e9gration
5 heures d\u2019accompagnement \u00e9quipe Service Client<\/td>		990 \u20ac<\/strong><\/td><\/tr>
Accompagnement avanc\u00e9<\/strong>
Analyse technique et suivi par Responsable Service Int\u00e9gration d\u00e9di\u00e9
10 heures d\u2019accompagnement par Responsable Service Int\u00e9gration d\u00e9di\u00e9
10 heures d\u2019accompagnement par Responsable Service Client d\u00e9di\u00e9<\/td>		2 990 \u20ac<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

3. Forfaits d’accompagnement horaire par le service client<\/h2>\n\n\n\n
Accompagnement horaire au choix, utilisable pour d\u00e9l\u00e9guer des param\u00e9trages de comptes, des interventions avec tests, des analyses sp\u00e9cifiques\u2026<\/strong><\/th>Frais<\/strong> (HT)<\/th><\/tr><\/thead>
Forfait d’accompagnement 2 h<\/strong>
2 heures d\u2019accompagnement \u00e9quipe Service Client, consommables par p\u00e9riodes de 30 minutes.<\/td>		250 \u20ac<\/strong><\/td><\/tr>
Forfait d’accompagnement 5 h<\/strong>
5 heures d\u2019accompagnement \u00e9quipe Service Client, consommables par p\u00e9riodes de 30 minutes.<\/td>		490 \u20ac<\/strong><\/td><\/tr>
Forfait d’accompagnement 10 h<\/strong>
10 heures d\u2019accompagnement \u00e9quipe Service Client, consommables par p\u00e9riodes de 30 minutes.<\/td>		890 \u20ac<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Les forfaits d\u2019accompagnement permettent une mise en service rapide, guid\u00e9e par nos \u00e9quipes support int\u00e9gration (SI) et service client (SC). Les heures d\u2019accompagnement vous permettent de d\u00e9l\u00e9guer certains param\u00e9trages de votre compte et de solliciter des \u00e9changes visio : avec le SI pour les sujets techniques, avec le SC pour ceux d\u2019ordre administratif \/ fonctionnels. 1. […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":12204,"menu_order":18,"comment_status":"open","ping_status":"closed","template":"","doc_tag":[],"doc_badge":[],"class_list":["post-12206","docs","type-docs","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"\nForfaits d'accompagnement - CentralPay Documentation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/docs.centralpay.com\/en\/documentation\/informations-generales\/tarifs\/forfaits-daccompagnement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Forfaits d'accompagnement - CentralPay Documentation\" \/>\n<meta property=\"og:description\" content=\"Les forfaits d\u2019accompagnement permettent une mise en service rapide, guid\u00e9e par nos \u00e9quipes support int\u00e9gration (SI) et service client (SC). 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