PAYMENT REQUEST status

Payment request status: ACTIVE CLOSED CANCELED
Payment status: UNPAID ACCEPTED PARTIALLY_PAID PAID

Estimated reading: 2 minutes

The following table explains every possible status combination and what they point out :

Payment request status	Payment status	Explanation
ACTIVE	UNPAID	Payment request created, waiting for the customer’s payment.
ACTIVE	PARTIALLY_PAID	The customer has paid part of the total sum of the payment request that will stay ACTIVE while waiting for the remaining payment(s).
ACTIVE	ACCEPTED	Temporary status that is exclusive for the SDD transactions, PIS transactions, pre-authorization and deferred payments. The customer has done the required action and the operation is waiting for the processing.
CLOSED	PAID	The payment request has been fully paid.
CLOSED	PARTIALLY_PAID	The payment request has been partially paid and the merchant has manually closed it. This can be performed from the API or the user portal if the merchant is satisfied with this partial payment of the customer and allows to stop any automatic reminders.
CANCELED	UNPAID	The payment request was cancelled before the customer’s payment. This cancellation may be initiated by the merchant via API or via the User Portal (in the event of an error in the creation or cancellation of an order, for example), or carried out automatically if the link expires. This cancellation reason is visible from the User Portal.