Responses, statuses, and webhooks

1. Refunds related to SEPA direct debits

When an SDD (SEPA Direct Debit) transaction is rejected, your customer’s bank sends a rejection code that identifies the cause. It is important to distinguish between rejections (initiated by the bank, which are received quickly) and contests (initiated by the customer, which may be received several weeks or months after the transaction):

Disputes
MD06	Transaction disputed by the debtor (may be received up to 8 weeks after the transaction)
MD01	Dispute due to lack of mandate (may be received up to 13 months after the transaction)
SL01	Merchant ICS blacklisted by the customer via their bank
MS02	Reason not provided (may include disputes or rejections)
Rejections
AM04	Insufficient provisions
Any other code	Various technical rejections (account closed, frozen, unreachable IBAN, etc.)

👉 View the complete list of SDD rejection codes ➝

2. Statuses related to SEPA direct debits

Consult SDD Transaction statuses ➝

Consult Mandates statuses ➝

Consult bankAccount statuses ➝ (coming soon)

Consult Subscription statuses ➝

Consult Installment statuses ➝

3. Webhooks related to SEPA direct debits

Consult SDD Transaction Webhooks ➝

Consult Mandates Webhooks ➝

Consult bankAccount Webhooks ➝

Consult Customer Webhooks ➝

Consult Subscription Webhooks ➝

Consult Installment Webhooks ➝