DISPUTES status

Temps estimé :1 minute

Status « Disputes »

StatutDescription
RETRIEVAL_NOTICEDA request for information is sent to you in order to obtain information on the nature of the operation carried out. At this point, it is not a proven dispute. Depending on your response to this request, your client can turn it into a dispute.
RETRIEVAL_CLOSENotification that the request for information is closed. The information provided has prevented the dispute.
CHARGEBACK_NOTICEDA transaction dispute is sent by your customer. The amount of this transaction will be charged to refund your customer. Non-refundable fees also apply for each dispute received.
Note : a Chargeback (dispute) is not necessarily preceded by a Retrieval (request for information).
CHARGEBACK_WONYou were successful, the dispute was rejected. The amount of the transaction is refunded to you.
CHARGEBACK_LOSTYour evidences are deemed insufficient, the challenge is upheld.
TRANSACTION_REFUNDEDThe amount of the disputed transaction was refunded to you following a CHARGEBACK_WON.
Object status -Précédent CREDIT status Prochain- Object status SUBSCRIPTION status
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