Contact CentralPay >

CentralPay is committed to healthy growth, ensuring that our users receive daily support from stable teams of experts in their respective fields (compliance, electronic payments, security, etc.).

Our customer service and support teams can be reached Monday through Friday via the “Help & Support” section of your Merchant Portal, by email, or by videoconference by appointment.

1. Before submitting a technical request

Here are a few things you can check beforehand:

• Authentication: Are you properly authenticated?
• Environment: Are you in the correct environment for the Merchant Portal and the API (Sandbox or LIVE)?
• Authorization: Do you have the necessary permissions to perform this operation? HTTP error 403 indicates an authorization error.
• HTTP Error: See the meanings of CentralPay HTTP error codes. If you receive an HTTP 500 error code, please contact technical support immediately.

2. Information to Provide for All Technical Inquiries

• The specific dates and times of the relevant events
• The link (URL) to the relevant page
• One or more screenshots, ideally a video (Cloudapp lets you record a video of a page in the Google Chrome browser)
• A UUID (or ID) for the transaction in question and its type (Card Transaction, Refund, Payment Request, etc.)
• The environment in which you are working (Sandbox testing or LIVE production)
• A detailed description of the problem you are experiencing or your question

This information will help us support you and analyze your situation more effectively.

Your requests will be given priority if they are submitted through the “Help and Support” section of the Merchant Portal: