Support Packages

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Support packages enable rapid setup, guided by our Integration Support (IS) and Customer Service (CS) teams. The support hours allow you to delegate certain account configuration tasks and request video calls: with the IS team for technical issues, and with the CS team for administrative or functional matters.

1. Smart Collection Integration Support

Support for integration, as neededFees (excluding tax)
Self-guided
, 2 hours of support from the Customer Service team		Includes
(Starter, Medium, and Major Company plans)
Standard Support
Technical analysis of the project by the Integration Services team
2 hours of support from the Integration Services team
2 hours of support from the Customer Service team		490 €
Advanced Support
Technical analysis and monitoring by a dedicated Integration Service Manager
3 hours of support from a dedicated Integration Service Manager
3 hours of support from a dedicated Customer Service Manager		€1,990

2. Support for Smart Collection and Easy Wallet integration

Support for integration, as neededFees (excluding tax)
Self-guided
: 3 hours of support from the Customer Service team		Includes
(Medium and Major Partner plans)
Standard Support:
Technical analysis of the project by the Integration Services team:
5 hours of support from the Integration Services team:
5 hours of support from the Customer Service team		990 €
Advanced Support
Technical Analysis and Monitoring by a Dedicated Integration Service Manager
10 hours of support from a Dedicated Integration Service Manager
10 hours of support from a Dedicated Customer Service Manager		€2,990

3. Hourly support packages offered by customer service

Customizable hourly support, which can be used to delegate account configuration, troubleshooting with testing, specific analyses, and more…Fees (excluding tax)
2-hour support package
2 hours of support from the Customer Service team, consumables in 30-minute periods.		250 €
5-hour support package
5 hours of support from the Customer Service team, consumables in 30-minute periods.		490 €
10-hour support package
10 hours of support from the Customer Service team, consumables in 30-minute periods.		€890
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