Availability Commitments

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CentralPay guarantees the annual availability of its services (SLA & BCP) according to the following standards:

CPAY API Processing of payment transactions	CPAY PORTALS Onboarding Portal, Customer Portal, and Merchant Portal
99.9% on an annual basis	99.5% on an annual basis
The criterion for determining whether this guarantee has been met is the availability of the payment API.	The criterion for this guarantee is the availability of the portals in the production environment.