Principles of Reserve

The reserve represents the funds held in your CentralPay reserve account to cover R-transactions (rejections, refusals, returns, refunds, chargebacks, and unpaid amounts) when your Payment Account lacks sufficient funds. These settings are determined based on your account’s financial risk profile and are updated based on an analysis of your R-transactions over a sufficient period of time. Recurring transactions via SEPA Direct Debit and credit card are particularly prone to the risk of R-transactions.

CentralPay offers three types of protection guarantees that may apply to Merchants, depending on the nature of their contract:

1. Collateral

It represents the fixed amount paid at the start of the relationship, intended to cover the credit risk in the event that the Merchant is unable to meet its repayment obligations to its customers.

Le détail du collatéral est visible depuis le Portail Marchand : Administration Versements Somme des cautions

2. The account footer

In the absence of collateral, a fixed amount may be deducted directly from transactions to guarantee refunds to customers if necessary. The account balance must therefore exceed the account threshold to authorize Payouts (payout).

Le détail du pied de compte est visible depuis le Portail Marchand : Administration Versements Seuil fixe

3. The Rolling reserve

Depending on the industry and the account settlement processes, a rolling reserve may be automatically established. This is an additional safeguard that sets aside a certain percentage of your collection volume in a reserve account to enable automatic refunds in the event of a Chargeback, fraud, or to cover potential operational fees if your Payment Account is insolvent. This amount belongs to the Merchant’s cash flow and is held for a specified number of days before being released (generally between 90 and 180 days).

For example, the variable threshold for the Rolling reserve is 5% of the 90-day collection volume. The daily calculation of the reserve amount is as follows: total amount of transactions collected over the past 90 days * 5%

Le détail de la réserve glissante est visible depuis le Portail Marchand : Administration Versements Seuil variable